Question 1

How quickly can I start running checks?

Accepted Answer

Most new accounts are fully onboarded within 24 hours of signing the service agreement and completing credentialing. There is no minimum commitment.

Question 2

Do I need a contract or monthly minimum?

Accepted Answer

No. You can pay per report, and there are no monthly minimums on most packages.

Question 3

What do I need to be credentialed?

Accepted Answer

We verify a legitimate permissible purpose per FCRA. For employment clients, that means a signed service agreement and proof of business identity.

Question 4

How long does a background check take?

Accepted Answer

Standard turnaround is 24-48 hours. Many county criminal searches complete same-day. Rush panels are available in 12 hours.

Question 5

Why are courthouse searches more accurate than database checks?

Accepted Answer

Courts are the source of truth. Database vendors aggregate court feeds with delays and gaps. Courthouse searches catch records the databases miss, and include current dispositions.

Question 6

What is the dispute resolution process?

Accepted Answer

If an applicant disputes a record, we reinvestigate at no charge. Reinvestigations complete within 30 days (often faster) and we issue corrections in writing.

Question 7

Is Information Direct FCRA-compliant?

Accepted Answer

Yes. We are a Consumer Reporting Agency under the FCRA and provide adverse action tooling, applicant disclosures, and Summary of Rights with every report.

Question 8

Do you handle state-specific requirements?

Accepted Answer

Yes, California ICRAA, New York Article 23-A, Illinois ECPA, Mass CORI, Colorado JAFA, and more are built into our workflows and reporting.

Question 9

Is data encrypted?

Accepted Answer

Yes. TLS 1.2+ in transit, AES-256 at rest, under an ISO 27001 certified information security management system.

Question 10

What services do you offer?

Accepted Answer

Court records, drug screening, employment & education verifications, motor vehicle records, international screening, OIG/SAM exclusions, credit reports, and more, across a complete screening menu.

Question 11

How much does a background check cost?

Accepted Answer

Pricing varies by search type and volume. Contact us for a tailored quote.

Question 12

Do you offer international screening?

Accepted Answer

Yes, through our global researcher network covering most countries. Methodology and turnaround vary by country.

Frequently asked questions.

Getting started

Turnaround & accuracy

Compliance

Services & pricing

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